Fast-tracking tenant engagement to meet the government’s Charter for Social Housing White Paper recommendations is a top priority for many of our English housing association customers this year.
Our tenant engagement experts have pulled together a few essential resources to share best practice from over 50 UK housing associations. Learn how to implement simple changes that address the engagement and compliance recommendations made in the White Paper.
General White Paper Information
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Learn the best kept secrets of the 8 Pillars of Tenant Engagement. We're sharing best practice, real life case studies and action points that you can implement right now.
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See where you appear in the regulators offical results using our graphical explorer
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A fascinating look into how the plane that safely landed on the Hudson River was as a result of 4 decades of continuous improvement, and what take-aways there are for the social housing sector.
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Tenant Satisfaction Measures
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With the Tenant Satisfaction Measures (TSM) consultation now underway, this is how we think you should roll out the TSMs for the best results.
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Case Study
Customer Experience Manager, Lynda Davis, explains how Wandle have been trialling a roll-out of the TSMs and what can be learned.
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An in depth look at what the White Paper, and the TSMs, say about our new requirements for Tenant Consultations.
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Johnathan Briggs explains how to design your consultation survey so you get maximum engagement and a great response rate.
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Johnathan Briggs explains how to get better results from your TSM survey.
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Johnathan Briggs explains how to get better results from your TSM survey.
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Johnathan Briggs explains how to get better results from your TSM survey.
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A review of the new guidance from the regulator. What is new and what has changed.
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