Fast-tracking tenant engagement to meet the government’s Charter for Social Housing White Paper recommendations (before they become regulation) is a top priority for many of our English housing association customers this year.
Our tenant engagement experts have pulled together a few essential resources to share best practice from over 50 UK housing associations. Learn how to implement simple changes that address the engagement and compliance recommendations made in the White Paper.
General White Paper Information
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Learn the best kept secrets of the 8 Pillars of Tenant Engagement. We're sharing best practice, real life case studies and action points that you can implement right now.
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A single A4 downloadedable cheat sheet that summarises everything engagement professionals need to know about the white paper.
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Video
A fascinating look into how the plane that safely landed on the Hudson River was as a result of 4 decades of continuous improvement, and what take-aways there are for the social housing sector.
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Tenant Satisfaction Measures
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With the Tenant Satisfaction Measures (TSM) consultation now underway, this is how we think you should roll out the TSMs for the best results.
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Case Study
Customer Experience Manager, Lynda Davis, explains how Wandle have been trialling a roll-out of the TSMs and what can be learned.
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Video
An in depth look at what the White Paper, and the TSMs, say about our new requirements for Tenant Consultations.
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Video
Johnathan Briggs explains how to design your consultation survey so you get maximum engagement and a great response rate.
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Video
Johnathan Briggs explains how to get better results from your TSM survey.
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Video
Johnathan Briggs explains how to get better results from your TSM survey.
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Video
Johnathan Briggs explains how to get better results from your TSM survey.
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Video
A review of the new guidance from the regulator. What is new and what has changed.
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