PDF Download Best Practice Repairs Survey A multi-page guide on how to set up your repairs satisaction survey. It includes everything from the best practice questions to how to word your survey invites to maximise the response rate. More...
Video (8min) How to Analyse Repair Satisfaction Data and save £££ This essential video shows how easy it is to be misled by an averaged satisfaction score. By very simple analysis of the data we can make huge improvements in tenant satisfaction. More...
Video Case Study (1 min) How Golding Homes Improve Repairs with Photos Golding Homes started adding a photo response question to their repairs satifaction survey. This radically improved the way the RSL could deal with tenant concerns. More...
