HELP FOR RSLs: Coronavirus Emergency Community Monitoring Tool is now live Click here

The Engagement+ Module

The CX-Feedback Engagement+ module is designed to help you communicate with tenants and become White Paper ready.

Build Tailored Engagement Groups
Message, Survey and Engage with Any Group
Targeted Consultations and Messaging
Tenant Contact Detail and Optout Management
Automated TSM, New Let or Let Anniversary Surveys
Achieves your White Paper Obligations White Paper Ready

Transform the way you engage with your tenants with Engagement+

Looking for a way to improve tenant engagement without sacrificing valuable time and resources?
Look no further than Engagement+, the cutting-edge add-on to our CX-Feedback software.
At our core, we believe that tenant engagement is crucial to better decision-making, but we understand that it can be difficult to achieve.
That's why we created Engagement+, which makes engagement easy and accessible. With just a few clicks, you can create filtered engagement groups based on specific criteria, such as tenants claiming universal credit or living in a particular estate.

Image description

Engagement+ allows you to engage with these tenants in seconds through surveys, consultations, important information, and targeted communications. By bringing your tenants into the decision-making process, you gain access to valuable insights and perspectives that may not be considered otherwise.

Built specifically for social housing organisations, Engagement+ is designed to help you achieve the goals of the Whitepaper and increase TSM (England) or ARC (Scotland) tenant ratings. With our user-friendly and intuitive interface, you'll wonder how you ever managed without Engagement+. Don't miss out on this game-changing tool - try Engagement+ today and see the benefits of targeted tenant engagement firsthand!

  • Key Features
  • Create filtered groups in seconds
  • Track engagement history
  • Send tenant groups messages
  • Engage and survey groups
  • Save Time
  • Automate tenant engagement
  • Automate surveys
  • Pick from a library of templates
  • Automatically track valid mobiles / emails

Connect to Any Housing Management System in Just 30 Minutes

Our innovative software seamlessly integrates with almost every Housing Management platform, allowing you to synchronise engagement data with your housing system automatically. With Engagement+, you can review the latest information about your engagement with tenants, all while benefiting from lightning-fast engagement with any group or subgroup of tenants. Demo Engagement+ today and see the benefits of targeted tenant engagement firsthand!

Simple plugins are available for the following systems:

  • SDM
  • Aareon QL
  • Northgate
  • Open Housing
  • Orchard Housing
  • Civica CX
  • Capita NPS
  • MIS Active H
  • MS Dynamics CRM
  • MS Excel
Image description

Create Engagement Groups Based On Any Filter

Image description

With CX-Feedback, creating engagement groups is a breeze. You can filter by geography or tenant attributes, like universal credit, to create a group in just seconds. Once the group is established, you can easily send surveys or promote events and information through the messaging application. All group engagement can also be reviewed through CX-Feedback.

Setting up a group based on address, estate, or any information stored against a tenant is quick and easy. For example, if you want to promote an over 70's female yoga class as part of your wellbeing week in the Applewood Estate, it would typically require a lot of time and resources. However, with CX-Feedback, it can be accomplished in just five minutes.

With any engagement group you create you can:

  • Send surveys
  • Send information
  • Collect information
  • Manage contact preferences
  • View group engagement history
  • Send Push Messages
  • Investigate demographics of the tenants of any groups
  • Map property locations
  • View geographic satisfaction heatmaps

Create Engagement Groups by Geography

We believe that engaging with people about local issues can have a profound impact on social housing. We understand the importance of creating goodwill and building strong relationships with tenants, which is why our platform is designed to help you do just that.

With our innovative geographical mapping tools, you can create a boundary area that builds an engagement group for all tenants within that area. By doing this, you are giving tenants a voice and allowing them to become part of the decision-making process.

By using this group, you can quickly consult and communicate with all these people about the plans you have for the area. This could be about issues affecting the area or future regeneration plans. By involving tenants in these conversations, you are building trust and fostering a positive relationship between management and tenants.

At CX-Feedback, we believe that tenant engagement is key to creating vibrant and thriving communities. We are committed to helping you create a culture of open communication and collaboration between tenants and landlords.

Image description

Create and Send Beautiful Messages to Selected Groups of Tenants

Image description

Gone are the days of time-consuming engagement efforts - with Engagement+, you can effortlessly send targeted eFlyers and communications, such as promoting your benefits advice line or promote a digital skills class run by your partners. Don't let outdated engagement methods hold you back - try Engagement+ today and experience the power of effortless engagement with your tenants.

Real world examples:

  • Send surveys
  • Send information
  • Collect information
  • Manage contact preferences
  • View group engagement history
  • Send Push Messages
  • Investigate demographics of the tenants of any groups
  • Map property locations
  • View geographic satisfaction heatmaps

Tenant Journey Mapping

The key to successful tenant engagement lies in setting clear expectations and promoting the services that you offer as a social landlord. However, often this critical information is provided all at once, overwhelming tenants and leading to it being ignored or forgotten.

But with CX-Feedback Journey mapping, you can plan and automatically deliver important information to new and existing tenants in a more manageable way. For instance, you can send a well-crafted email introducing the tenant's housing officer the day after they move in. A few days later, you can follow up with a survey to ensure the move-in process went smoothly. A week after that, you can send a brief note about anti-social behavior, including tenants' responsibilities and how to report it... and so on.

With CX-Feedback, you can automate an individualised flow of information for each tenant, keeping them fully informed in a more digestible way. Best of all, this process happens automatically, leaving you free to focus on exceptional communication and providing excellent service to your tenants. Start building stronger relationships with your tenants today with CX-Feedback

Image description
Arrange a Demo

New Lets & Anniversary Surveys Run on Autopilot

Image description

Setting up automated surveys is normally complicated and involves software integration that takes a lot of time of your IT team.

With our user-friendly platform, you can easily create and schedule surveys to run automatically based on any tenant date, such as move-in date or the anniversary of when the property was built. This simple and flexible setup takes just minutes, and best of all, it requires no involvement from your IT team.

Our automatic surveys trickle out over the year, ensuring that your tenants are not bombarded with survey requests all at once, reducing survey fatigue. Plus, you'll have the added benefit of managing the demand for internal resources and incorporating the data into monthly management and KPI reports.

CX-Feedback takes the hassle out of setting up surveys for new lets and move-in anniversaries surveys. Simplify your tenant engagement process and improve your social housing experience with CX-Feedback today!

Arrange a Demo

Castles & Coasts HA Consult Local Residents

CCHA involved residents in local decision making. Driving up satisfaction and delivering better outcomes for tenants.

Involving tenants in your decision making processes means consulting with them on things that are relevant to them. Engagement+ gives you the ability to target your consultations to specific groups of tenants easily. Whether you’re asking tenants in highrise flats about building safety decisions or planning a new play park and want to consult with people in that specific neighbourhood, Engagement+ helps you quickly create messaging and share it with the right tenants for the right reasons.

We Help You

We are proud of how much our staff care about helping you and your customers. We are here to help with anything from building surveys to scheduling PDF reports. We are not just a software company. We commit to providing quality, heart-felt services to improve your tenant satisfaction.


See it for yourself

CX-Feedback by Target Applications Ltd is a cloud-based, digital, tenant survey and engagement tool.

We have been delivering software designed specifically for UK RSLs and Public Services since 2008.