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All our plans include unlimited help and support.

Pricing Plans

CX-Feedback

Surveys, Consultations, Targeted Engagement.

White Paper Ready

  • Unlimited Surveys
  • A.I. Sentiment Analysis Tool
  • Unlimited Dashboards/Reports
  • Automated Analysis and Reporting
  • Heatmap Response Console
  • Unlimited Help and Support
  • Data Segmentation
From £5600pa
Discounts available for RSLs below 1000 units See It yourself
CX-Feedback+

Surveys, Consultations, Targeted Engagement.

TSM / White Paper Ready

  • Location or Characteristic Based  Engagment Groups
  • Message, Survey and Engage Any Group
  • Build in Templates
  • Targeted Consultations
  • Built in Communications Templates
  • Optout and Contact Detail Managment
  • Automated New let, TSM or Anniversary Surveys
  • Unlimited Surveys
  • A.I. Sentiment Analysis Tool
  • Unlimited Dashboards/Reports
  • Automated Analysis and Reporting
  • Heatmap Response Console
  • Unlimited Help and Support
  • Data Segmentation

Discounts available for RSLs below 1000 units See It yourself
Engagement Support and Help

Help for Your Team

Tailored Solution to meet your exact needs

Suited to organisations who need a bespoke solution.  We can provide outsourced tenant engagment support and help.

  • Top Engagement Experts
  • Data Analysts
  • Survey and Consultation Design
  • Reporting and Analysis
  • Sharing Best Practice
  • Creative Engagement Ideas
  • Cumulative Decades of Experience
  • 100’s of Engagement Projects
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Why Choose CX-Feedback From Target Applications?

Expert Advice

Our team truly understand the needs of your organisation. We are on hand at any time to help you build a survey, create a report or anything you need. We don't just provide support: think of us as an extension of your own team. We're here to help you.

Powerful Platform

CX-Feedback was designed for the Public and Social Housing Sectors. Our built-in Artificial Intelligence gives you the power of a marketing research team in-house at a fraction of the cost. World-class analytics gives you insight like never before.

Make Improving Your Satisfaction Scores Easy

Automation | Artificial Intelligence | Expert Team

Pricing Image

Easy for RSLs

Tenants need a way of using their Tenant Voice and being heard. Use CX-Feedback to simplify the process and automate the delivery. Get better scores with CX-Feedback.

Easy for Public Services

No matter who your are dealing with, you need to know who they feel about the service you provide. CX-Feedback gives you hundreds of ways of making that easy.

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Frequently Asked Questions

Can't find the answers? Call us on 0141 810 2599 now to speak to an expert.

We provide a full, end-to-end support service with our software. You won't just be given access to CX-Feedback and left to fend for yourself, not at all. You'll have a project manager at the end of a phonecall or an email, any time you need them, to help you with anything from building a survey to understanding the results. We're always keen to help and give advice wherever we can.
We certainly can. Each member of our team is trained in handling surveys in both public services and housing. We can manage surveys like the STAR survey for housing associations, or a user-base survey for public services. This would come under our "Tailored Solutions" Pricing, and surveys are priced based on the size and complexity of the projects. If you'd like to discuss Target Applications managing a survey for you, call us on 0141 810 2599 to get a no-obligation quote for the service.
2 admin users are included with any package you buy. You should see these as Senior Users, who have access to all of the functionalities in CX-Feedback. Outside of that, you can have as many standard users as you like! You can add them really easily with just their name and email address, give them their own login details and set up their permissions (what they can do and see within CX-Feedback). For example, a frontline staff member might only need to see a high-level overview of your CS results, whereas a senior Customer Service manager might want much more detailed insights. This is easily achieveable and totally customiseable.
We've taken great care to ensure CX-Feedback is absolutely GDPR compliant. We've built the system with Privacy by Design, which means every aspect of CX-Feedback is built to be safe and secure, keeping your data protected. You can Anonymise and Pseudonymise any information you want to, and provide controlled access to only the people who need to see it. We take Data Protection very seriously. If you'd like to see our GDPR and Data Protection documents, call us on 0141 810 2599 and ask for our Data Protection Officer, Laura Chisholm.

CX-Feedback by Target Applications Ltd is a cloud-based, digital, tenant survey and engagement tool.

We have been delivering software designed specifically for UK RSLs and Public Services since 2008.